At snuggle-bugz.com, we take great care in packaging and shipping your orders to ensure they arrive safely and in perfect condition. We partner with reliable shipping carriers to deliver your products across Canada. Please note that shipping times are estimates and may be affected by factors beyond our control, such as weather delays or carrier issues.

Shipping Options and Costs:

  • Standard Shipping: Offers delivery within 5-7 business days. A flat rate of $9.99 is applied to orders under $99. Orders of $99 or more qualify for FREE Standard Shipping.
  • Express Shipping: Provides faster delivery within 2-4 business days. A flat rate of $19.99 is applied to orders under $149. Orders of $149 or more qualify for FREE Express Shipping.
  • Overnight Shipping: For the quickest delivery available, guaranteed within 1-2 business days. A flat rate of $29.99 is applied to orders under $249. Orders of $249 or more qualify for FREE Overnight Shipping.

Order Processing:
Orders are processed and prepared for shipment within 1-2 business days from the date your order is placed. You will receive a shipping confirmation email with tracking information once your order has been dispatched from our warehouse.

Delivery Areas:
We currently ship to all addresses across Canada. Please note that we are unable to ship to PO Boxes or destinations outside of Canada at this time.

Tracking Your Order:
Once your order has been shipped, you will receive an email containing your tracking number and a link to monitor your package’s progress. You can also check the status of your shipment by logging into your account on our website.

Shipping Exceptions:
Some large, heavy, or specially ordered items may require special handling or extended delivery times. Any applicable additional shipping fees for these items will be clearly displayed on the product page and confirmed during checkout.

Change of Address:
To ensure successful delivery, please double-check your shipping address during checkout. If you need to change your address after placing an order, please contact us immediately. We are only able to modify the shipping address if the order has not yet been processed and shipped.

Failed Deliveries:
If a delivery attempt is unsuccessful because of an incorrect or incomplete address provided, or because the package was not retrieved from the carrier location, and the package is returned to us, you will be responsible for the cost of reshipping the order.

Damaged Items:
In the rare event that your order arrives damaged, please contact our customer service team right away. We will work with you to resolve the issue promptly.